Calendox

Refund Policy for Calendox

Refund Policy

Last updated: October 1, 2026
This Refund Policy outlines the terms and conditions under which refunds may be issued for Calendox Subscriptions. By purchasing a Subscription, You agree to the terms outlined in this Refund Policy.
Please read this Refund Policy carefully before making any purchases or requesting refunds. Every new Account starts with a 14-day free trial that needs no payment method, so We encourage You to evaluate the Service fully before You subscribe.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Danilix, the publisher of Calendox, established in Ajman, United Arab Emirates.
  • Service refers to Calendox, the calendar synchronization platform that keeps your connected calendars up to date and helps you manage your schedule in one place.
  • Subscription means the recurring payment plan You choose to access our Service, billed monthly or annually.
  • Card Subscription means a Subscription purchased through our secure checkout and paid by card or another method offered there.
  • Marketplace Subscription means a Subscription purchased through the Microsoft commercial marketplace and billed by Microsoft.
  • Billing Period means the time period for which You have paid for access to our Service (monthly or annual).
  • Business Day means Monday to Friday, excluding public holidays in the United Arab Emirates.
  • Refund means the return of a payment made for our Service, either in full or in part, as determined by this policy.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Scope

This Refund Policy applies to Card Subscriptions. Marketplace Subscriptions — of any plan — are sold and billed by Microsoft under the Microsoft Standard Contract; Calendox cannot issue refunds for them, and Microsoft’s commercial marketplace refund terms, and the timing of a cancellation made in the Microsoft 365 admin center, apply instead. Please raise any refund request for a Marketplace Subscription with Microsoft through the Microsoft 365 admin center.
Nothing is charged during the free trial, so there is nothing to refund for trial usage. If You are a consumer in the European Union, You may also have a statutory right of withdrawal; nothing in this policy limits rights You have under applicable consumer protection law.

Refund Eligibility

General Refund Terms

We offer refunds under the specific circumstances outlined below. All refund requests are subject to review and approval by our team.
Refunds are issued through our payment processor to the same payment method used for the original purchase, in the currency of the original charge (US dollars). We cannot refund to a different card or account.

Eligible Refund Scenarios

You may be eligible for a refund in the following situations:

  • You cancel within 14 days of Your first purchase and have not used the Service extensively.
  • A technical issue on Our side prevents You from using the Service as intended, and We are unable to resolve it within 48 hours of Your report.
  • A Service outage lasting more than 24 consecutive hours during Your Billing Period.
  • Duplicate charges caused by a billing error on Our part.
  • Unauthorized charges made to Your Account without Your consent.

Non-Eligible Refund Scenarios

Refunds will not be provided in the following situations:

  • Change of mind after using the Service for more than 14 days.
  • The unused part of a Billing Period after You cancel — cancellation takes effect at the end of the period You already paid for, and You keep full access until then.
  • A renewal charge, where You did not cancel before the renewal date. You can cancel at any time from Settings, and We email You when a renewal is processed.
  • Downgrades and switches between monthly and annual billing — these take effect at Your next billing date, so no partial refund arises for the current Billing Period.
  • Seat reductions made in Settings on a Business Account, together with the licences You choose to revoke for them — these take effect at Your next billing date, so no partial refund arises for the current Billing Period.
  • Seat reductions on an Enterprise Account — these take effect immediately, and our payment processor credits the price difference to Your Subscription for future renewals instead of refunding it.
  • Failure to use the Service due to user error or lack of understanding, or because a plan limit was reached.
  • Issues caused by Your calendar or meeting providers — including provider outages, changes to their services, or restrictions applied by an administrator of Your organization — which are outside Our control.
  • Temporary Service interruptions lasting less than 24 consecutive hours, including scheduled maintenance.
  • Requests made more than 30 days after the charge in question.
  • Charges made through the Microsoft commercial marketplace (see Scope).

Plan Changes, Cancellation, and Failed Payments

Upgrades and downgrades

Upgrades take effect immediately, and You are charged the full price difference between the old and new plan at once, wherever You are in the current Billing Period — this is a new charge, not a refund. Downgrades and billing-cycle switches are scheduled for Your next billing date, and are accepted only if Your current usage fits the new plan’s limits.

Cancellation

You may cancel Your Card Subscription at any time from Settings in the dashboard. Cancellation takes effect at the end of Your current Billing Period; You retain full access until then and can undo the cancellation at any time before the period ends. Deleting a Personal or Enterprise Account, or deleting a team, also ends its Card Subscriptions at the end of the current Billing Period and cancels any Marketplace Subscription on it immediately; a member leaving a team, or being removed from it, does not end the team’s Subscriptions. Cancellation does not by itself entitle You to a refund unless You meet the eligibility criteria above.
A Marketplace Subscription can be cancelled from the Microsoft 365 admin center or from Settings in the dashboard (on a Business Account, by an administrator). Cancelling it from Calendox, or deleting the Personal or Enterprise Account, or the team, that holds it, ends it immediately. Calendox cannot refund Marketplace Subscriptions; Microsoft’s commercial marketplace terms shown at checkout apply (see Scope).

Auto-renewal

Subscriptions renew automatically unless cancelled before the renewal date, and You are charged for the next Billing Period at the price then in effect. We send subscription emails when a Subscription starts, renews, changes, or is at risk, and We give at least 30 days’ notice before a price change affects Your renewal.

Failed payments

If a renewal payment fails, Your Subscription is placed on hold for 3 days while You update Your payment method; Your plan stays active during that window. If payment is not recovered, Your Subscription ends and no charge is made for the new Billing Period, so no refund arises.

Refund Process

How to Request a Refund

To request a refund, contact our support team at support@calendox.com from the email address associated with Your Account, with the following information:

Required information:

  • Your Account email address
  • The transaction ID or the date and amount of the charge
  • The reason for the refund request
  • A description of any technical issue encountered, and when You reported it (if applicable)
  • Screenshots or other documentation supporting Your request (if applicable)

Refund Review Process

We acknowledge refund requests within 2 Business Days and review them within 5–7 Business Days of submission.
We may contact You for additional information or clarification during the review process.
You will receive an email regarding the approval or denial of Your refund request.
If approved, the refund is issued through our payment processor within 5–10 Business Days. Depending on Your bank or card issuer it may take additional time to appear on Your statement.

Refund Amounts

Full Refunds

Full refunds may be provided for:

  • Cancellation within 14 days of Your first purchase with minimal usage
  • Unauthorized charges
  • Duplicate charges due to billing errors
  • Technical issues on Our side that prevent Service usage and are not resolved within 48 hours of Your report

Partial Refunds

Partial refunds may be calculated based on:

  • The extent of a technical issue on Our side and its impact on Your use of the Service
  • The duration of a qualifying Service outage during Your Billing Period
Where a partial refund is approved, it is calculated pro rata for the affected part of Your Billing Period.

Dispute Resolution

Dispute Process

If You disagree with a refund decision, You may request a further review by replying to the decision email with any additional documentation or evidence supporting Your case.
The outcome of that review is final within Calendox. It does not affect any rights You have under applicable consumer protection law.

Chargeback Policy

Please contact Us before initiating a chargeback — most billing issues can be resolved quickly by support.
If You initiate a chargeback with Your bank or card issuer, Your Account may be suspended while the dispute is investigated. We will work with You and Your payment provider to resolve it.
Repeated or unfounded chargebacks may result in Account termination.

Changes to This Refund Policy

We may modify this Refund Policy from time to time. Changes are effective when the updated policy is posted on this page, and the “Last updated” date above is revised accordingly. We will notify users of significant changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Information

If You have any questions about this Refund Policy or need to request a refund, please contact us: