Refund Policy for Calendox

Refund Policy

Last updated: August 15, 2025

This Refund Policy outlines the terms and conditions under which refunds may be issued for Calendox services. By using our Service, you agree to the terms outlined in this Refund Policy.

Please read this Refund Policy carefully before making any purchases or requesting refunds.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Calendox.
Service refers to Calendox, your intelligent calendar assistant that helps you manage time, schedule meetings, and stay organized with AI-powered insights.
Subscription means the recurring payment plan you choose to access our Service, including but not limited to monthly and annual plans.
Refund means the return of payment made for our Service, either in full or in part, as determined by this policy.
Billing Period means the time period for which you have paid for access to our Service (e.g., monthly or annually).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refund Eligibility

General Refund Terms

We offer refunds under specific circumstances as outlined below. All refund requests are subject to review and approval by our team.

Refunds are processed using the same payment method used for the original purchase, unless otherwise specified.

Eligible Refund Scenarios

You may be eligible for a refund in the following situations:

Technical issues that prevent you from using the Service as intended, and we are unable to resolve them within 48 hours of your report
Duplicate charges due to billing system errors on our part
Unauthorized charges made to your account without your consent
Service outages lasting more than 24 consecutive hours during your billing period
If you cancel your subscription within 14 days of the initial purchase and have not used the Service extensively

Non-Eligible Refund Scenarios

Refunds will not be provided in the following situations:

Change of mind after using the Service for more than 14 days
Failure to use the Service due to user error or lack of understanding
Compatibility issues with third-party calendar providers that are outside our control
Temporary service interruptions lasting less than 24 hours
Refunds requested more than 30 days after the original purchase date
Partial usage of the Service during the billing period

Refund Process

How to Request a Refund

To request a refund, please contact our support team at support@calendox.com with the following information:

Required Information:

Your account email address
Order number or transaction ID
Reason for the refund request
Description of any technical issues encountered (if applicable)
Screenshots or documentation supporting your request (if applicable)

Refund Review Process

All refund requests will be reviewed within 5-7 business days of submission.

We may contact you for additional information or clarification during the review process.

You will receive an email notification regarding the approval or denial of your refund request.

If approved, refunds will be processed within 5-10 business days and may take additional time to appear in your account depending on your payment method.

Refund Amounts and Calculations

Full Refunds

Full refunds may be provided for:

Technical issues that prevent Service usage within 48 hours of report
Unauthorized charges
Duplicate charges due to billing errors
Cancellation within 7 days of initial purchase with minimal usage

Partial Refunds

Partial refunds may be calculated based on:

The remaining unused portion of your billing period
The extent of technical issues and their impact on Service usage
The duration of service outages during your billing period

Partial refunds are calculated on a pro-rated basis for the unused portion of your subscription period.

Subscription Cancellation

Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting support.

Cancellation will take effect at the end of your current billing period.

You will retain access to the Service until the end of your paid billing period.

Cancellation does not automatically entitle you to a refund unless you meet the eligibility criteria outlined above.

Auto-Renewal

Subscriptions automatically renew unless cancelled before the renewal date.

You will be charged for the next billing period unless you cancel your subscription.

We will send you a reminder email before your subscription renews.

Dispute Resolution

Dispute Process

If you disagree with a refund decision, you may request a review by our management team.

Please provide additional documentation or evidence to support your case.

Management review decisions are final and binding.

Chargeback Policy

If you initiate a chargeback with your payment provider, your account may be suspended pending investigation.

We will work with you and your payment provider to resolve the dispute.

Frequent chargebacks may result in account termination.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time.

Changes will be effective immediately upon posting the updated policy on our website.

We will notify users of significant changes via email or through the Service.

Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us:

Email: support@calendox.com
Response time: Within 24 hours during business days
Business hours: Monday-Friday, 9:00 AM - 6:00 PM (CET)