Calendox

Service Level Agreement for Calendox

Service Level Agreement

Last updated: June 11, 2026
This Service Level Agreement ("SLA") describes how Calendox approaches the availability, maintenance, and support of the Service. It is provided for informational purposes to help You understand what to expect, and operates alongside — and does not expand — the commitments and limitations set out in our Terms of Service.
Please read this SLA carefully.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this SLA:

  • Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Calendox.
  • Service refers to Calendox, your intelligent calendar assistant that helps you manage time, schedule meetings, and stay organized with AI-powered insights.
  • Scheduled Maintenance means planned maintenance to the Service that We announce to Users in advance where reasonably practical.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Service Availability

We work to keep Calendox available and responsive at all times and use commercially reasonable efforts to maintain high availability of the Service. Because the Service depends in part on third-party calendar providers (such as Google Calendar and Microsoft Graph) and other external services, We do not guarantee a specific uptime percentage and this SLA does not constitute a warranty of uninterrupted service.
Current and historical availability information, where published, can be found on our Status Page.

Scheduled Maintenance

From time to time We may need to perform Scheduled Maintenance on the Service, such as database upgrades, infrastructure changes, or security patches. Where reasonably practical, We aim to perform Scheduled Maintenance during low-traffic periods and to provide advance notice through the Service, our Status Page, or by email.
Scheduled Maintenance, and any downtime caused by factors outside Our reasonable control (including outages of third-party calendar providers, payment processors, or cloud infrastructure providers), are not counted toward any availability expectations described in this SLA.

Support

Support is provided by email. The level of support available depends on Your plan, as described on our Pricing page.

As a general goal (not a binding commitment), We aim to:

  • Respond to support requests from Free, Basic, and Standard plan Accounts within 2 business days.
  • Respond to support requests from Premium plan Accounts (Priority Email support) within 1 business day.
  • Provide Enterprise Accounts with support through their tenant management contacts in addition to email.
Response times may vary, particularly for complex issues, during periods of high demand, or for issues that depend on a response from a third-party provider.

Incident Communication

If We become aware of an incident that materially affects the availability of the Service, We will make reasonable efforts to communicate about it through our Status Page and, where appropriate, by email to affected Users.

Relationship to Our Terms of Service

This SLA is provided for informational purposes and does not create any additional warranties, service credits, or remedies beyond those expressly set out in our Terms of Service. The Limitation of Liability in our Terms of Service applies in full to any claim relating to the availability, performance, or support of the Service.

Changes to This SLA

We may update this SLA from time to time as the Service and our infrastructure evolve. We will post any changes on this page and update the "Last updated" date above. We encourage You to review this SLA periodically.

Contact Us

If you have any questions about this Service Level Agreement, You can contact us: