Calendox

Service Level Agreement for Calendox

Service Level Agreement

Last updated: October 1, 2026
This Service Level Agreement ("SLA") describes how Calendox approaches the availability, maintenance, and support of the Service, and what You can expect from calendar synchronization. It is provided for informational purposes and operates alongside — and does not expand — the commitments and limitations set out in our Terms of Service.
Please read this SLA carefully.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this SLA:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Danilix, the publisher of Calendox, established in Ajman, United Arab Emirates.
  • Service refers to Calendox, the calendar synchronization platform that keeps your connected calendars up to date and helps you manage your schedule in one place.
  • Provider means a third-party calendar or meeting service You connect to the Service: Google, Microsoft, or Zoom.
  • Scheduled Maintenance means planned maintenance of the Service, whether performed by Us or by our hosting platform.
  • Incident means an unplanned event that materially degrades the availability or core functionality of the Service for multiple users.
  • Business Day means Monday to Friday, excluding public holidays in the United Arab Emirates.
  • Account means a unique account created for You to access our Service or parts of our Service.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Service Availability

We work to keep Calendox available and responsive at all times and use commercially reasonable efforts to maintain high availability of the Service. The Service is hosted on Microsoft Azure, its health is monitored continuously, and errors are reported to Us automatically so We can respond.
Because the Service depends in part on Your Providers (Google Calendar, Microsoft 365, and Zoom) and on other external services, We do not guarantee a specific uptime percentage, and this SLA does not constitute a warranty of uninterrupted service or create any right to service credits.

How Synchronization Works

Calendox synchronizes changes in near real time: Google and Microsoft notify Us as soon as an event changes, and We apply the change to the other calendars in the sync, usually within moments. In rare cases a change may be missed and may then not reach the other calendars in the sync; editing the event again usually brings them back in step.
Sync timing therefore depends on when Your Provider delivers its notification and on the Provider’s own service limits. Occasional delays can occur while a Provider is throttling requests or is unavailable; such changes are applied automatically once the Provider recovers. Latency figures are expectations, not guarantees. If a sync stops working, its status and the reason are shown in Your dashboard.

Scheduled Maintenance

From time to time We need to perform Scheduled Maintenance on the Service, such as platform upgrades and security patches. We design releases so that they can be deployed without interrupting the Service, and where an interruption is unavoidable We aim to schedule it during low-traffic periods and to provide advance notice through the Service or by email where reasonably practical.
Our hosting platform also performs its own maintenance from time to time. This can cause brief interruptions, typically lasting minutes, that We cannot always announce in advance. Syncs affected by an interruption resume automatically afterwards. A change made in Your Provider calendars during the interruption may be missed, as described under “How Synchronization Works”; editing the event again usually brings the calendars back in step.
Scheduled Maintenance, and any downtime caused by factors outside Our reasonable control — including outages of Your Providers, of payment or marketplace services, or of cloud infrastructure providers — are not counted toward any availability expectations described in this SLA.

Data Protection and Recovery

The managed platform We host on performs automated backups of the Service’s database, and We maintain procedures for restoring data and for rolling back a release if a problem is found after deployment. Your calendar events themselves always remain in Your Provider calendars; Calendox stores only the metadata needed to run Your syncs, as described in our Data Security policy.

Support

Support is provided by email at support@calendox.com and through the contact form on our website, on Business Days. The level of support depends on Your plan, as described on our Pricing page.

As a general goal (not a binding commitment), We aim to:

  • Respond to support requests from trial, Basic, and Standard plan Accounts within 2 Business Days.
  • Respond to support requests from Premium plan Accounts (Priority Email support) within 1 Business Day.
  • Respond to support requests from Enterprise Accounts within 1 Business Day.
Response times may vary, particularly for complex issues, during periods of high demand, or for issues that depend on a response from a Provider. Security vulnerability reports sent to security@calendox.com are acknowledged within 2 Business Days regardless of plan.

Incident Communication

If We become aware of an Incident, We will work to restore the Service as quickly as possible and will make reasonable efforts to communicate about it through the Service and, where appropriate, by email to affected users, including what was affected and when it was resolved. Security incidents involving personal data are handled as described in our Data Security policy.

Relationship to Our Terms of Service

This SLA is provided for informational purposes and does not create any additional warranties, service credits, or remedies beyond those expressly set out in our Terms of Service. The Limitation of Liability in our Terms of Service applies in full to any claim relating to the availability, performance, or support of the Service. Refunds for qualifying outages are governed by our Refund Policy.

Changes to This SLA

We may update this SLA from time to time as the Service evolves. We will post any changes on this page and update the "Last updated" date above. We encourage You to review this SLA periodically.

Contact Us

If you have any questions about this Service Level Agreement, You can contact us: